Orders can be canceled within 3 hours of placement without any charges. However, if an order is canceled after 3 hours of placement, cancellation charges apply. Once an order is out for delivery, it cannot be canceled or replaced. However, DumYum Chocolates will consider the request and respond accordingly if possible.

After accepting an order, DumYum Chocolates will prepare and send it to the shipping service. It is then the purchaser's responsibility to verify receipt with the shipping service.

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or re-labeling by the carrier. If you have any questions or concerns regarding your order, please contact us at [email protected] We are here to assist you!

It is the purchaser's responsibility to ensure the accuracy of shipping information and to track the delivery of orders with the shipping service. DumYum Chocolates cannot be held responsible for incomplete or erroneous delivery instructions.

Neither DumYum Chocolates nor the shipping service can be held responsible for loss or damage caused by environmental conditions after the product is delivered according to shipping instructions.

DumYum Chocolates will not be responsible for delays caused by events beyond its control, including strikes, natural disasters, or terrorism.

You can track the status of your orders by logging into your account on our website and checking the order tracking information.

An order receipt will be sent immediately to your email address after placing your order. You will receive an order confirmation email with your order number, order total, and optional gift message within two hours of placing your order. Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct. If you need to make any changes to your order, contact us at dumyumchocolates@gmail.com

DumYum Chocolates guarantees the quality and freshness of its products for three weeks from the time they leave our place, provided they are handled and stored as indicated on the packaging. However, except as outlined in this section, DumYum Chocolates does not make any express or implied representations or warranties regarding its products, including any warranties regarding the fitness of its products for a particular purpose. Any additional warranties are hereby disclaimed.

For extended freshness, store your chocolate in an airtight container or box and place it in the refrigerator. This can help maintain the chocolate's flavor and quality for up to two months.

DumYum Chocolates may collect personal information such as your name, address, phone number, payment information, age, location information, IP address, and email addresses of your contacts. This information is used to enhance and refine their offerings to provide top-notch products and services.

No, DumYum Chocolates does not sell customers' personal information to others. Sharing of personal information is done only as described in their Privacy Notice, and with subsidiaries that adhere to similar privacy practices. Third-party service providers enlisted by DumYum Chocolates have access to personal information only for performing specific functions and are not permitted to use it for other purposes.

Yes, you have the choice not to provide certain information to DumYum Chocolates. However, this may limit your ability to fully utilize DumYum Chocolates services. You can add or update specific information on pages mentioned in the "What Information Can I Access?" section. When you make updates, DumYum Chocolates typically retains a copy of the previous version for their records.